Quality Planning and Analysis: From Product Development through Use
By Frank M. Gryna.
Description
* As one of the most trusted resources for learning about quality control principles and techniques, this readable and not-too technical treatment makes for a classic must-have * Comprehensive coverage of all areas contributing to quality including understanding customer needs, product development, supplier relations, marketing, and more * Includes the six sigma strategy for quality improvement - from Amzon
ISBN(s)
0070393680, 9780070393684
